Product Return Policy 

European Veterinary Laboratory (EVL) must be notified within 10 days of receipt of product.

European Veterinary Laboratory warrants merchantability of purchased products. In the event of any defect in quality or merchantability. Customer’s may make a claim with description of such defect after evaluation of products.

European Veterinary Laboratory liability to the Customer for any claim relating to defective products shall be limited to replacement or refund of the purchase price.

Should a customer wish to return a product for any other reason, once reviewed and approved, a return authorization number will be given. Please note: A 25% restocking fee in addition to any shipping and handling charges will be applicable.


Standard payments Terms

Our payments terms are net 21 days from the date of shipment, payable in euro’s or U.S. dollars.

International Orders

EVL requires that payments for international orders be made through wire transfer only. Unless prior arrangements have been made, payments for international shipments must be received in advance os shipment.

Wire Transfer Payments

For payments via Wire Transfer please call EVL at +31 348 412 549 for further information.

Bank/Service Charges:

Please not that any bank or service charges will be charged back to the customer.